ADVOCACY RESOURCE HUB
You deserve access to care that works
We believe every family should be able to choose expert, compassionate care—without worrying whether your insurance will cover it. If Avela Health isn’t in-network with your plan yet, your voice can help change that.
HOW TO ADVOCATE
Make your voice heard
We’ve created easy-to-use templates to help you request Avela Health through your health plan or employer.
Send a letter or email
Use our letter template to request that Avela Health be added to your insurance network.
Download .pdf | Download Word doc
Call your health plan
Call the number on the back of your insurance card, and use our talking points to guide the conversation.
Download .pdf
Talk to HR
If your self-funded employer doesn't cover autism benefits, send this letter to your HR or Benefits Manager.
Download .pdf | Download Word doc
Why speak up?
Insurance companies prioritize what their members ask for. When you request Avela Health join your plan’s network, you’re highlighting the need for our services.
Immediate access
Get expert support in days or weeks rather than months
Flexible, online support
Complete your evaluation and access therapy from home
Tailored to your needs
Evidence-based support tailored to the needs of you or your family
Strengths-based support
Our approach celebrates each individual’s unique strengths
Frequently asked questions
If you have questions, call or text us at 855-328-5931.
We’re available Monday through Friday from 9am-8pm EST.
Why should I ask my insurance to add Avela Health to the network?
Most families assume they have no say in what their insurance covers. But when enough members request a provider, health plans take notice. You’re not just asking for your child — you’re helping other families get access, too.
How do I find who to contact at my insurance plan?
1. Look on the back of your insurance card.
There’s typically a “Member Services” or “Customer Service” phone number listed.
This is the easiest and fastest way to speak with someone about your benefits.
2. Log in to your insurance company’s website.
Most health plans have a secure member portal where you can send a message, find contact emails, or live chat with a representative.
Look for sections like “Benefits,” “Plan Documents,” or “Contact Us.”
3. Search online.
Try googling:
[Your Health Plan Name] Member Services Phone Number
Will my insurance actually do anything about my request?
Yes. Health plans can review member requests and, in some cases, consider adding providers to the network—or make exceptions when no comparable care exists. It won’t always be fast, but it starts with you raising your voice.
What do I say when I call or email?
We’ve got you covered. Use our:
Phone Script for calling Member Services
Email/Letter Template for sending your request in writing
Just copy, customize, and send.
What if my insurance is through a self-insured employer?
Many large employers — including hospitals, universities, and corporations — use a self-insured model. That means your company (not the insurance company) ultimately decides which providers are included and what’s covered. Some self-insured employers may choose to not cover autism services.
In this case, your HR or Benefits team is the key decision-maker — and you can ask them to explore adding Avela Health to your plan. Download our letter template to start the conversation.
How long does it take for insurance to make a decision?
It varies. Some families hear back in a few weeks, others don’t get a response unless they follow up. That’s why every voice matters — the more requests they receive, the more urgent it becomes.
Can someone help me with this?
Yes. If you have questions or need help customizing a letter or navigating your plan, reach out to the Avela Health team at support@joinavela.com. We’ll walk you through it.